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FAQs

Q:  Are your products covered under any warranty service? If yes, please explain.

Yes, our products come with a 1-year warranty. This means that any physical goods purchased from My store are covered under warranty for a period of 365 days from the date of purchase.

Q: Can customers track their warranty period? If yes, please explain.

Absolutely! Customers can easily track their warranty period. The Warranty Period for our Physical Goods begins from the date of purchase, which is clearly indicated on your invoice or receipt. You can refer to this date to determine the remaining duration of your warranty.

Q: How does the warranty process work?

If you encounter an issue with your product, you are free to return it for inspection. Our team will assess the problem, and if it's a normal issue, we will fix it and send the product back to you. If the issue cannot be fixed, we will send you a new product. This warranty service is valid for 365 days from the date of purchase.

Q: Do you offer repair services for damaged items? If yes, please explain.

Yes, we do offer repair services for damaged items. If you have an item that needs repairing, you can send it to us, and we'll take care of the necessary fixes. Please note that the customer is responsible for covering the shipping fee for returning the item to us, and we will cover the shipping fee for sending the fixed products back to you.

Q: Should the customer send damaged items to the repair center, or will your team provide pick-and-drop service?

You should send the damaged items to our repair center. At this time, we do not offer a pick-and-drop service for damaged items.

Q. Can the customer purchase replacement parts separately?

Yes, you can purchase replacement parts separately. If you need specific parts for your item, please get in touch with us, and we can assist you in obtaining the necessary components.

FAQs

Q. How should customers track the repairing item status?

To track the status of your repairing item, please contact us via email at support@akihalo.com. Our customer support team will provide you with updates on the progress of your repair.

Q: How can customers track their orders on Akihalo's online store?

To track your order on our online store, simply log into your Akihalo account and navigate to the 'Order History' section. There, you will find real-time updates on the status and location of your package. If you encounter any issues, our customer support team is here to assist you.

Q: What measures will be taken to inform customers if their order is canceled after confirmation?

If your order is canceled after confirmation, we will promptly notify you via email. Please ensure that your email address provided during the purchase is accurate. If you have any concerns or questions about the cancellation, feel free to reach out to our customer support team at support@akihalo.com.

Q: What should customers do if their item got damaged in transit and they want to return or refund it?

In the unfortunate event that your item arrives damaged, please contact us immediately before initiating the return process. You can reach our customer support team by emailing us at support@akihalo.com. Provide your order details and images of the damaged item. We will guide you through the return or refund process to ensure a seamless experience for you.

Q: Is it possible for customers to change the delivery address after the shipment has been dispatched?

If you need to change the delivery address after your order has been shipped, please contact us as soon as possible by sending an email to support@akihalo.com. Our customer support team will assist you in updating the delivery address if the package has not yet been delivered. Please make sure to include your order number and the updated address details in your email for faster assistance.

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